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Multiple retail trade associations and federations have written to the Indian government, expressing concerns that the growth of Q-commerce platforms is hurting their retail businesses. The Retailers Association of India (RAI) believes that instead of complaining about the rise of Q-commerce and e-commerce platforms, retailers should focus on upgrading themselves.

It's worth noting that several FMCG companies have reported strong double-digit growth in online sales through quick-commerce. According to a RedSeer report, the Q-commerce market is expected to reach $5.5 billion by 2025. The contribution of quick-commerce platforms to the online grocery market is projected to increase from 10% to 45% in the coming years. In 2023, the gross merchandise value (GMV) of quick commerce in India reached $2.3 billion, showing a growth of over 70% compared to the previous year.

On the sidelines of the Retail Technology Conclave, ReTechCon 2024, Kumar Rajagopalan, CEO of the Retailers Association of India (RAI), spoke to Storyboard18 about the ongoing Q-commerce vs. Retailers conflict, which has now reached the Competition Commission of India (CCI).

Addressing the allegations of unfair trade practices by Q-commerce and e-commerce platforms, Rajagopalan stated, “When it comes to unfair trade practices and allegations by retailers, we need to wait and see. The government has a mechanism to address such issues.”

Rajagopalan added, “As far as Q-commerce platforms are concerned, they are here to stay because customers are getting something they've always wanted. At RAI, we believe in creating a level playing field for all retailers, and the Indian government has already launched the Open Network for Digital Commerce (ONDC), which will likely incorporate hyper-local and fast-commerce capabilities.”

He went on to say, “We are waiting for ONDC to improve further, and RAI is actively working with them. I believe that when your trusted local retailer can provide the product you want, whether online or offline, at the desired speed, small retailers will naturally thrive.”

Rajagopalan emphasized, “Our goal is to help small retailers improve their operations. As the Retailers Association, we don’t believe in halting new or innovative businesses, but we aim to ensure everyone has a level playing field.”

Recently, All India Consumer Products Distributors Federation (AICPDF), which claims to represent about 800,000 entities, expressed concerns over the rapid expansion of quick commerce platforms. They allege that these platforms create an uneven playing field, negatively impacting small retailers.

The AICPDF submitted a complaint to the Ministry of Commerce and Industry, raising concerns about anti-competitive practices by quick commerce companies and calling for an investigation.

When asked about RAI's stance on this issue, Rajagopalan said, “The debate over whether retailers should be available both online and offline is now irrelevant. Customers are shopping both ways. Any retailer worth their salt must be available online and offline, which is why I support ONDC. You can’t do anything that goes against customer interests—it will backfire.”

He added, “The key is to enable everyone to do business for the customer. However, if someone is engaging in deep discounting or loss leadership practices that are anti-competitive, these should be addressed, and it’s the government’s responsibility to ensure such practices are stopped.”

“At RAI, we always emphasize a level playing field. No one should take undue advantage of the situation with unfair trade practices. At the same time, businesses should not expect things to be the same as they were a decade ago—COVID has changed all of us as consumers. Retailers must adopt new methods to upgrade themselves.”

The Department for Promotion of Industry and Internal Trade (DPIIT) has referred a complaint against quick commerce companies to the CCI for further investigation.

Moreover, Confederation of All India Traders (CAIT) has urged the government to suspend the 'festival sales' events of Amazon and Flipkart, as they will further harm domestic traders through the continued use of anti-competitive practices.

On September 26, Madras High Court lawyer K Narasimhan alleged in his complaint to the DPIIT that e-commerce platform Flipkart is offering discounts at product level for select sellers and creating a non-competitive environment. The letter was sent to the Department for Promotion of Industry and Internal Trade Secretary Amardeep Singh Bhalla.

‘Q-commerce is here to stay, retailers must upgrade themselves’, says CEO of Retailers Association of India

There is a lot in common between a quizmaster and marketer, says Sai Ganesh Dunzo’s former head of brand. For both the roles, “one has to be always curious about the lesser known stories, lesser known artists, trends before they become trends, the next-big-thing before it becomes the next-big-thing.”

While he was still working with logistics and grocery app Dunzo, Ganesh also put together India Wants To Know – country’s first panel quiz show with his friends. 'India Wants To Know' was born as a passion project over numerous rounds of drinks and with the ambition to make quizzing more accessible and fun. 

Prior to Dunzo, Ganesh worked with companies like Zomato, AB InBev India, Hanes, and TVS Motor. After a fulfilling stint at Dunzo, Ganesh decided to pause his marketing journey and wear the hat of a quizmaster and a community builder with his friends at #Team9 Productions.

In an exclusive interview with Storyboard18, Ganesh shares how the world of quizzing is keeping him on his toes. He also shares marketing lessons from Dunzo and more.

Read on.

Storyboard18 wants to know what inspired you to set up ‘India Wants To Know’?

Our vision as an organisation (Team#9 Productions) is to make India smarter and more empathetic, one fun fact at a time.

To be honest, it is our love for quizzing, trivia and stories that made us create India Wants To Know, and making this so-called “mindsport of quizzing” more accessible, fun and inclusive for everyone. 

My personal story: I never quizzed in school because it always felt like an exam (“what is the capital of…?”). It was only in my college days that my cofounders and I encountered the cult of “open quizzing” (where anyone irrespective of age, background or affiliation could come and participate in quizzing. In Bangalore, open quizzing was spearheaded by KQA (Karnataka Quiz Association) and they created this form of quizzing where it wasn't just boring facts but interesting stories being discussed in quizzes, with interesting people from various backgrounds. They had journalists, CXOs of companies, writers, musicians, RJs, professors, students, even families, etc. That’s where my co-founders and I found our love for quizzing. My friends and I never won too many quizzes, but we loved quizzing nonetheless.

For decades, the quiz culture in India was driven by Bournvita Quiz Contest. Do you have any BQC memories?

Yes, of course, BQC was the very first show I remember that me, my father, mother and sister had as a ritual. Sunday morning, 11 am on Zee TV. Just after breakfast, before lunch. We were glued to the TV. For me as a young boy, Derek O-brien was up there in terms of pop culture heroes with James Bond and Captain Kirk (from Star Trek).

Do you think there is a potential to build a property like BQC in India again?

There is an even bigger opportunity today than before because of technology and social media. There is also a huge shift from rote learning to lateral thinking and holistic learning. I think the pace at which children are learning, and especially beyond the textbooks, there is a huge potential for a quizzing show or a platform that is in the space of knowledgetainment content” - questions on stories and interesting facts, rather than just plain vanille Q&As. Rewarding interesting wrong guesses, encouraging humorous or witty answers, and not just the right answer as has always been the case.

What we are building with India Wants To Know is what is known as Panel Quizzing in the UK. It is where the focus is not the answers being interesting and entertaining without necessarily dumbing down the facts and stories that people come to quizzes for. Given the current content consumption trend, Panel Quizzing is the best form of knowledgetainment that can reach the masses. Given that panel quizzing is a booming content bucket in the UK, USA and Europe, there's no reason why it won't work in India too.

Coming back to India Wants To Know, how are you scaling up? What are the marketing plans in place? Do you plan to work on it full-time?

Yes, for now I am working on this full-time, and the plan is to grow India Wants To Know into a content-led quizzing platform.

Quiz Show: We have released one season of our India Wants To Know - India’s First Panel Quiz Show, and that is now on Rana Daggubati’s channel - SouthBay. We are currently working on Season 02 with some big names. We are also building other panel quiz shows, in vernacular languages which is where we see a huge opportunity.

We have also scaled up our online events, having hosted 63 open quizzes with over 7,600 plus participants and 100 plus influencers as panelists. We are also hosting quizzes for corporates both in India and South-East Asia / Bay area, primarily in areas where we have an Indian expat audience. We have also been hosting quizzes to promote book launches, and even ran a series of quizzes last year to promote Clubhouse, with Kumar Varun.

Over the next year, we plan to host more offline events with what we call as “revenge quizzing” coming back in a big way, in not just big cities, but also the smaller cities.

We are also building a trivia-based game (either a board game or a digital game), that is still in the planning stages.

So far, we’ve built a strong community on social media, with 20,000 plus followers combined from Facebook, YouTube, Instagram, Twitter, and Newsletter. Our followers include prominent journalists, actors and social media influencers. Our reels content on IG, Twitter trivia threads, and our weekly trivia newsletter have gotten somewhat of a cult following, and we plan to double down these three platforms this year.

Not too long ago, you moved on from a full-time marketing job at Dunzo. What made you do that?

I spent the last four years building brand Dunzo, and it gave me the opportunity to do something different and very fulfilling. Dunzo will always be a brand close to my heart.

After four years, I felt the need to do something different, build a unique community of like-minded people who want to know more about our rich country and the world we live in. Know more Bollywood and entertainment, about Cricket and other sports. For example, did you know that before Sachin Tendulkar played for India in 1989, he fielded as a substitute for Pakistan in a friendly match in Mumbai in 1987? That fact should not just make us laugh, but also make us more empathetic to our neighbours.

What's the hardest decision you have made in your tenure as the marketing lead at Dunzo?

We’ve had different challenges over time at Dunzo, but the thing that was toughest was the pivot from being a “pick and up drop delivery service” to a “quick grocery delivery” brand. Building a brand positioning in the consumer’s mind is hard enough, but changing it yourself is even tougher. Because it goes against the traditional wisdom that positioning becomes stronger with communication being consistent over time. So repositioning Dunzo to a grocery service was the most challenging task.

What is the most important thing you've learnt from your competitors?

Every competitor has something new to learn from, that’s what makes startups so exciting - everyone is doing something new. Swiggy has a fantastic product experience, Zomato has also led the way in social media marketing and even how to optimise on performance marketing and personal branding. All this helps raise the bar for everyone else.

Do you see any similarities between been a quiz master and marketer? How has being both helped you personally and professionally?

This feels like one of those “entrepreneurial lessons to learn from Iron Man” type things. To be honest, being a quizmaster means you are always curious about the lesser known stories, lesser known artists, trends before they become trends, the next-big-thing before it becomes the next-big-thing. So it definitely helps in marketing because these first principles of staying ahead of the curve, helps in brand marketing as well. And at the end of the day, the best form of quizzing and marketing are at their core, “content marketing”. So yes, there is a lot that feeds into each other.

Fun fact is that some of the rejected ideas from India Wants To Know did make it to Dunzo’s social media content and vice versa.

Do you have a dream brand that you would like to work with as a marketer?

It’s a tie between working at Netflix and working as a Marketer for a politician. 

If you had to give one candid piece of advice to your fellow marketers and agency partners, what would it be?

In marketing, try to create works of art that work for your business. You will then see the impact of your marketing work on business metrics, brand love, and your personal happiness. The trouble is when we optimise for just one of the two things - either too artistic or being just tactical.

Meet Sai Ganesh – the marketer who turned full-time quizmaster

Logistics and grocery app Dunzo’s head of brand Sai Ganesh has resigned, confirmed a spokesperson from the company. His next move remain unknown.

Storyboard18 has reached out to Dunzo for the official statement; this story will be updated with their response.

Ganesh joined the delivery startup three years back and worked on building brand Dunzo. His mandate included marketing and brand-building of Dunzo and its recently launched quick commerce service Dunzo Daily.

Under his leadership, Dunzo created multiple viral advertising campaigns such as “Sri Fridgesh Coolkarni”, #GroceryKaDramaChodo campaign and “Learn Kannada Starter Pack”. The company also created the Dunzo rider mascot - the green helmet and the ‘D’ logo with the lightning bolt are easily identifiable. Interestingly, Dunzo has eight mascots of different genders, each with their own personality.


"We love Sai. We at Dunzo are so proud of everything that he and the Brand team have built over the last 4 years. He leaves behind an incredible legacy in pushing the boundaries on mediums & changing how brands can & should tell a story in today's age. I told Sai on his last day that Dunzo will always be a company that he built. We are very excited about what he does next. So Long, Partner. At Dunzo, we will keep building and challenging the norms from here on. We are in it to build one of the most endearing brands to come from India, and will always keep pushing the boundaries of story-telling," said Kabeer Biswas, CEO and co-founder, Dunzo.

Dunzo’s brand-building so far has focused on content such as memes, short videos and social media posts inspired by socio-cultural events ranging from the Indian Premier League (IPL), and elections to the popular TV show Shark Tank.

This is a classic marketing ploy of Dunzo by creating something deeply intriguing which is bound to be discussed and possibly go viral. That’s how the delivery startup has created a unique brand image by displaying its marketing prowess time and again. All its promotions are done in-house.

In an earlier conversation with Storyboard18, Ganesh said that Dunzo seeks to find human insights that help the company do better for their consumers.

“Especially for targeted digital campaigns, we do seek to understand the relevance of a communication to the user by using clicks and related actions. There’s of course virality, quality of engagement, etc. which determine the efficacy of the communication,” he added.

Before joining Dunzo, Ganesh worked as AVP - marketing at Zomato where he was responsible for the growth and marketing of company’s membership service Zomato Gold (later renamed to Zomato Pro). He was in charge of the India, Portugal and UAE markets. In his more than decade-long career, he also worked at AB InBev India & South East Asia as a senior brand manager, Hanes and TVS Motor company.

DUNZO